Free Shipping when you spend $90.

Shipping and Returns

Have a question about our Shipping and Returns? We hope this page helps to answer your questions!

1. Free Shipping on all Australian orders over $90
2. Domestic Shipping
3. International Shipping
4. Order Processing
5. Order Not Received
6. Returns Policy

1. Free Shipping on all Australian orders over $90

We proudly offer free standard shipping on all Australian orders over $90. It's our little way of saying thank-you!

Please note: If a discount is applied to an order and the updated order total is below $90, the order will not qualify for free shipping. 

2. Domestic Shipping

All domestic orders that are placed before 9am AEST between Monday to Friday (excluding public holidays) will be packed, processed and despatched on the same day. For all orders placed after 9am AEST, these will be processed on the next business day.

Our domestic delivery partners are AusPost and Sendle. If you have a preference on the courier used, please send us and email on care@13seeds.com.au as soon as your order is confirmed and our customer support team can certainly help out!

The estimated shipping time for Australian orders is 3-7 business days. 

Occasionally a delay may occur on pre-sale or out-of-stock items. If there are any unexpected delays, we will do our best to email you as soon as possible.

3. International Orders

International orders are welcomed! We love sending our groceries catalogue all around the globe 💚

Our delivery partners for international orders is AusPost and DHL. Shipping is charged at the cost price of the selected courier.

Please note that we do not cover any duties or taxes that may be applicable and are unable to offer insurance on deliveries. 

4. Order Processing

All 13 Seeds products are prepared to the highest standard in a HAACP certified facility.

Once an online store order is received, the products are carefully packed into your parcel to be handed over to our courier partners.

Your order will then begin its journey directly to your home or post office box. 

5. Item Not Received

Once an order is prepared by our team, you will receive and email confirmation that includes the tracking code for your AusPost or Sendle delivery. 

Please endeavour to track your order via this link as updates are posted in realtime. 

If you believe that your order has been lost in delivery, please email us at care@13seeds.com.au and we can launch an investigation for you.

6. Returns Policy

We know you will love our products and service, so are happy to offer a 100% money back guarantee on all orders. If there are any unexpected delays or damaged items - please don't hesitate to reach out and let us know so we can help!
moneyback-guarantee