Have a question about our Shipping and Returns? We hope this page helps to answer your questions!
1. Free Shipping on all Australian orders over $75
2. Domestic Shipping
3. International Shipping
4. Order Processing
5. Order Not Received
6. Returns Policy
We proudly offer free standard shipping on all Australian orders over $75. It's our little way of saying thank-you!
Please note: If a discount is applied to an order and the updated order total is below $75, the order will not qualify for free shipping.
All domestic orders that are placed before 9am AEST between Monday to Friday (excluding public holidays) will be packed, processed and despatched on the same day. For all orders placed after 9am AEST, these will be processed on the next business day.
Our domestic delivery partners are AusPost and Sendle. If you have a preference on the courier used, please send us and email on firstname.lastname@example.org as soon as your order is confirmed and our customer support team can certainly help out!
The estimated shipping time for Australian orders is 3-7 business days.
Occasionally a delay may occur on pre-sale or out-of-stock items. If there are any unexpected delays, we will do our best to email you as soon as possible.
International orders are welcomed! We love sending our groceries catalogue all around the globe 💚
Please note that we do not cover any duties or taxes that may be applicable and are unable to offer insurance on deliveries.
All 13 Seeds products are prepared to the highest standard in a HAACP certified facility.
Once an online store order is received, the products are carefully packed into your parcel to be handed over to our courier partners.
Your order will then begin its journey directly to your home or post office box.
Once an order is prepared by our team, you will receive and email confirmation that includes the tracking code for your AusPost or Sendle delivery.
Please endeavour to track your order via this link as updates are posted in realtime.
If you believe that your order has been lost in delivery, please email us at email@example.com and we can launch an investigation for you.