Refund policy
30-day money-back guarantee
If TheraGut+ (or any 13 Seeds product) isn’t for you, email care@13seeds.com.au within 30 days of delivery. We’ll refund the product price in full to your original payment method.
You do not need to return the opened bottle. If you ordered a multi-month supply, send any unopened bottles back in resaleable condition. We’ll cover return postage inside Australia.
Sale prices, 3-month packs, and subscribe-and-save orders are included. The guarantee applies to your first delivery of that product. Later subscription deliveries can be cancelled before the next bill; they’re refunded if unused and unopened, or if the product is faulty.
Gift cards are not refundable.
Free welcome kit (subscription gifts)
A free welcome kit (for example a pill organiser, water bottle, and/or digital ebook) may be included with a qualifying first subscription order.
The welcome kit is complimentary with that subscription. It is not a separate paid purchase.
If you request a refund on an order that included a welcome kit, your refund will be processed after we have received the returned unopened products along with the welcome-kit items.
Digital gifts (such as an ebook) that have already been delivered or downloaded cannot be “returned.” Where a digital gift was included, we may deduct its stated retail value from the refund.
If the welcome kit has not yet shipped when your order is cancelled, it will be removed from the order and will not be sent.
This means complimentary gifts cannot be kept if the qualifying order is refunded.
This does not replace your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure, and to compensation for other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure is not a major failure. Faulty or damaged items: email us and we’ll replace or refund, including original shipping.
To claim: email care@13seeds.com.au with your order number. We’ll confirm, send a return label if anything needs to come back, inspect unopened extras when they arrive, and process the refund within 5–10 business days of approval.
Returns of unopened extras: 13 Seeds, 2/29 Premier Circuit, Warana QLD 4575. Use a trackable service. We’re not responsible for returns that don’t arrive.
